How and where can I purchase?
Our products are starting to be stocked in selected outlets in the North West. You will also be able to purchase directly from our web site soon but in the meantime just give us a call or email and we can organise getting product to you.
Where can I get a Consultation?
We can schedule a Consultation at a mutually convenient time and place if you are located in the North West of England. If you are further afield we can be reached via the usual channels and via Skype or FaceTime if required.
What sort of information do you need for a Bespoke Celebration cake?
We need the size and colour scheme of your cake. We will also need a concept of any particular design you require be that a sketch, images or simply enough information so we can look it up on the web.
How much notice do I need to give for an 'Occasion' cake?
Preferably as long as possible but as a minimum two weeks for a Wedding cake. Less notice than this and we will endeavor to accommodate you but we class this as an 'Emergency Enquiry'.
Don't worry however as, depending upon other commitments, we can usually manage to sort something out. If however we are just too busy then we will advise on alternatives so you can be assured that we will, in all eventualities, do our utmost to meet your requirements.
Is Allergen test information available?
Yes, we can share the GF test information with you on request.
Dietary, Ingredient and Nutritional Info available?
Yes, we label all ingredients used and can provide nutritional information if required in addition to the statutory labeling information we provide.
What other Dietary Requirements do you cater for?
We cater for Vegan, low FODMAP, Halal and Kosher Dietary Requirements as well as Gluten Free. We also cater for Auto Immune specific diets so please give us a call. The only dietary requirement we struggle with is 'Completely Nut Free', please see above.
Any Risk of Cross Contamination?
No we only make Allergen Free so there is no risk of contamination from Allergens such Gluten.
We do not use nuts in any of our products but given the sensitive nature of those with severe nut allergies we cannot guarantee we are 'nut free' due to the provenance of all of our ingredients so we prefer to state that we are not nut free for clarity.
What's your policy on deposits and refunds?
All deposits are none refundable but if you have to cancel for unforeseen circumstances we will do our best to give you a credit against an alternative product. Please see our Terms and Conditions link below for further details.
Do you Deliver?
Yes, we can usually deliver by hand in the North West of England or via dedicated courier to elsewhere in the UK. Please note however additional delivery charges will apply for some of the more inaccessible areas of the UK.
Can you Ship anywhere in UK?
Yes, we can ship via dedicated courier to anywhere in the UK but it may take longer to some areas.
What are your transport costs?
We charge 50p/mile with a minimum of £10. All charges will be agreed in advance.
Are you registered for VAT and if so what's your VAT number?
We are VAT registered, our number is:
However please be aware Cakes are Zero rated for VAT as is delivery of Zero rated items.
Yes our Terms and Conditions are available via the link below:
Can I download your Company Liability Insurance Certificate?
Yes, please use the link below: